A generalist office administration role supporting the Operations and Finance departments, and other departments as required.
Operations
- Group Booking Administration: Provide full support once a group/corporate booking is confirmed. Includes processing invoices, setting up on the CRM system, chasing bookings and payments. You will be one of the points of contacts for the group organiser.
- Volunteer Crew Administration: Voyage Crew are recommended by our Skippers to join TSYT as a member of our Volunteer Crew. You will follow application process from Recommended to Approved.
- Reservations: To provide cover in the absence of the Reservations Administrator and assist in busy periods.
- Voyage Resourcing and Reservations Manager: Provide support when needed.
- Additional tasks: Ad hoc operations tasks/office support when required including processing post/pre-voyage paperwork (questionnaires, individual needs assessments and post voyage recommendations)
- Data Entry into CRM: Timely and accurate data entry
- Call Handling: Answering, advising and directing phone calls as appropriate
Finance
- Finance data entry: Inputting invoices into accounting system & donations into CRM.
- Fundraising income support: logging donations on income sheets, producing thank you letters and receipts as and when needed.
- General filing: both hard copies and digital.
Ad Hoc
- Order & maintain office supplies: Stationery, cleaning & consumables.
